FREQUENTLY ASKED QUESTIONS

For questions not covered here do not hesitate to contact us.

Hardware related questions

  • The recommended system requirements are what Cloudberrie is benchmarked for and provides reasonable guidelines for developing large and complex projects using Cloudberrie. You can still get great performance with the minimum system requirements!

    Minimum system requirements:

    • OS: Windows 10

    • Processor: Intel i7-9700K

    • Memory: 16 GB RAM

    • Graphics: NVIDIA GeForce RTX 2070 or greater

    • Storage: 5 GB available space

    Recommended system requirements*

    • OS: Windows 10 or newer

    • Processor: Intel i7-10875H

    • Memory: 32 GB RAM

    • Graphics: NVIDIA Geforce RTX 3070 or greater

    • Storage: 10 GB available space

  • Sorry… Cloudberrie does not support macOS, and therefore not Apple computers.

  • No, you will need a gaming-computer to run Cloudberrie (see hardware requirements here)

    Cloudberrie hosts and distributes data to users via cloud storage, but the manipulation and rendering of 3D graphics from a Cloudberrie project is done locally on the computer you use. Nobody is quite there yet in terms of cloud computing and data transfer speeds for rendering real time 3D graphics for VR. But when we do get there, you will hear it from us.

  • You can use any VR headset that is compatible with SteamVR.
    Cloudberrie uses a free third-party software called SteamVR to interface with current and future VR-hardware. If the VR headset is supported by SteamVR, you are good to go!

  • The Quest 2 as a standalone headset cannot run Cloudberrie. You can however stream content from a gaming (or VR-ready) computer to your Quest 2 headset.

    See Meta’s support site about streaming to the Quest

  • We only provide the software.

    As for our hardware recommendations, check out: Minimum requirement - Recommended requirement - VR hardware / Software

Questions about downloading Cloudberrie

  • We’re glad to have you with us on Cloudberrie! Just follow the instructions in the welcome email. The email contains your login credentials and a temporary password.

    There is also a link to where you can download Cloudberrie Launcher, which you will need to install the access Cloudberrie.

  • You can have Cloudberrie Launcher installed on as many computers as you like, but you can only be logged in on one computer at a time.

  • Yes! Cloudberrie currently supports 4 concurrent users in the same scene. Every user on the scene can communicate with each other using VoIP (Voice over IP).

  • If you have a feature request or an idea on how we can improve Cloudberrie, we would love to hear from you!

    You can reach out to us at customer.success@cloudberrie.io and we will get back to you as soon as we can.

    We are on a mission to democratize VR content creation. As such, we value constructive feedback to make the best service possible for you.

3D technical questions

  • No, you cannot change the scale of an object in Cloudberrie. Objects have a fixed size and dimension corresponding to how they are defined in the original source file. The dimensions of objects in Cloudberrie’s asset library also corresponds to their size in the real world.

  • By default, the pivot points of all objects in the Cloudberrie asset library is places in the center of the object. The pivot point of objects that you import into Cloudberrie are retained from the source file.

    It is not possible to edit the pivot points of objects in Cloudberrie. You will have to do it with a 3D modelling tool.

  • Yes, you can upload whatever models you’d like as part of your scene, as long as they are of our supported formats (.ifc, .stp, .gltf)

  • Cloudberrie currently support the following file types for automatic conversion: ifc, step, and gltf

  • We understand that everybody’s need to achieve a particular look on a model is unique. Uploading your own materials to Cloudberrie is currently not a feature that is available.

    We do have selection of realistic material presets available in our library, and more are coming each week!

  • Using custom plugins for Cloudberrie is not currently available, but it is something we are looking at. If you have any feature needs or requests, we would love to hear from you. Drop us a message over at [email to relevant channel] and we will look into it!

Internet and security related questions

  • Yes, an internet connection is required to run Cloudberrie.

  • Cloudberrie is using Amazon AWS as its hosting service and the serves are located in Ireland.

  • We place data governance on what we do to ensure that the data you work with in Cloudberrie is secure, retains integrity, usability and is available.

    The data transmitted from your computer to our servers are encrypted. The data is also encrypted while stored at our servers.

Questions on software features and possibilities

  • Cloudberrie uses Real-time 3D graphics VR provides a more immersive experience that allows trainees to interact with the environment and objects within it, while video and photo-based VR is limited to pre-recorded actions.

    Real-time 3D graphics VR is a simulation method that uses computer-generated images to create a virtual environment. This type of VR simulation provides a completely immersive experience that allows trainees to interact with the environment and objects within it. Real-time 3D graphics VR can be used for both hard and soft skills training.

  • Yes, iformation can be placed and accessed at anytime in the training session. Information can be written, images, video and audio.

  • The long term benefit and result from the training is improved performance and safety, by meny customers like to add a multiple choice test inside the VR environment either interspersed during the session or at the end. The responses will be logged and can be accessed through your reporting/admin site online that comes with your license.

  • Yes. Every license comes with a complete Content Management System (CMS) that gives you full control of the programs in your account. We will be happy to show you or someone on your staff how to use it.